EFFECTIVE DATE: 25 APRIL 2021

Introduction
 
This privacy policy describes how The Camel Soap Factory SA officially registered as Gecko Moon Trading (“TCSFSA”, “we”, “us”, “our”,"Gecko Moon Trading") collects, uses, discloses and manages any ‘Personally Identifiable Information’ (PII) we collect from you. It also describes how you can access or correct your personal information, and how to contact us if you have any questions as to how your personal information is handled under this Privacy Policy. We reserve the right to change this Privacy Policy from time to time as our business processes and practices change.

You may find links to other websites not operated by The Camel Soap Factory SA, but which are accessible from our website. This Privacy Policy does not apply to such websites and you are encouraged to consult the Privacy Policy of any such website that you enter.
These Website Policies and Terms of Use may be changed or updated occasionally to meet new requirements and standards. Therefore, we encourage you to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

The Camel Soap Factory SA website is owned and maintained by Gecko Moon Trading.
 
Your consent to this Privacy Policy
 
By using our website, submitting personal information or subscribing to our newsletter, you agree that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this Privacy Policy. If you do not agree with any of the terms of this Privacy Policy, please do not use the website or submit any personal information.

What personal information do we collect from you?
When subscribing to our newsletter and/or special offers, as appropriate, you may be asked to enter your name, email address.

How do we protect your information?
 
We take all reasonable steps to ensure that the personal information we hold is protected from misuse, interference, loss, unauthorised access, modification or disclosure by the use of various methods, including secure physical and technological storage.

Our website is subject to a regular, scheduled maintenance cycle, during which our site is scanned for security vulnerabilities in order to make your visit to our site as safe as possible. We take remedial action against these vulnerabilities as appropriate.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have controlled access rights to such systems, and are required to keep the information confidential via Secure Socket Layer (SSL) technology.

Cookies

A cookie is a small piece of information that is placed on your computer when you visit certain websites. When we refer to “cookies” we include other technologies with similar purposes, such as tags and identifiers. Find out more about the use of cookies on http://www.cookiecentral.com/.

When you first visit our sites using a new browser, or if you visit in private browsing mode, we may (where applicable) provide you with a cookies permission banner seeking your consent to use of cookies as required by law. From this banner you will be able to access our cookies management tool. By clicking OK or clicking through to any part of the site, we will start to manage your visit using cookies.

We use the following types of cookie, as will your browser:

(1) Analytics cookies that anonymously remember your computer or mobile device when you visit our website and recognise visits to our website across different devices. They keep track of browsing patterns and help us to build up a profile of how our customers use the website. We may use that information for customer analytics and to serve advertisements that we think might be of particular interest to you on our and other websites Your browser may use similar cookies for similar purposes and to serve advertisements for others.

(2) Third party advertising and analytics cookies may (where applicable) be subject to our site, which are placed by or on behalf of independent advertisers who are advertising on our site. These cookies may be placed within the advertisement and elsewhere on our site by us or by your browser. They are anonymous – they cannot be used to identify individuals, but they can also allow the advertiser or your browser to tailor advertising to you when you visit other websites using the same browser. They are used for statistical analysis by allowing the advertiser to count how many people have seen their advertisement or have seen it more than once, to make sure you are not repeatedly served with the same advertising messages.

(3) We also may (where applicable) place third party cookies to enable the serving of our own advertisements, for example, for our offers, on other websites. These advertisements will be based on your browsing behaviour on our website and will be tailored to your interests. The information we gather from your visit is limited to page URLs.

We may use selected data management providers (e.g. MailChimp) for our own purposes such as mailing you offers and news from TCSF.
We have no access to third party cookies and third party organisations have no access to ours. The third party organisations that place cookies, including your browser (such as Google), Ozone, data management providers and the third-party companies who pay for advertising and analytics services using this information, will have their own privacy policies.

Do you have to identify yourself?
 
If you wish to remain anonymous when you use TCSF website, do not provide any information which may identify you.

You may freely use our website without having to personally identify yourself, through any of the means described above. We are, however, unable to perform a number of our functions without obtaining your identifying information. For example, in future iterations of our website we may require details about your identity if you register or log into our website, contact us with an inquiry or complaint, request to receive communications from us, participate in our promotions or competitions, require us to deliver products to you and, in some cases, process a payment.

Should our site incorporate an ecommerce aspect, you may not required to register on our website in order to complete a purchase, but you are required to provide billing, shipping and/or payment information as required by your selected purchase options.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter and special offers, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To provide you with information about and facilitate your purchase of TCSF products, including processing your purchases and payments, delivering products to you and resolving any questions or complaints;

• To personalise your experience and to allow us to deliver the type of content and product offerings in which you are most interested;

• To improve our website in order to better serve you;

• To send periodic emails regarding your order or other products and services.

 
How can you request not to receive direct marketing?

We will only ever send you direct marketing communications if you choose to subscribe to our newsletter and/or special offers.
If you have subscribed to our newsletter and/or special offers and no longer wish to receive such communication, please follow the ‘unsubscribe’ instructions in that communication or on our website, or otherwise email us at info@thecamelsoapfactorysa.co.za providing us with your name and e-mail address. Please provide us with information about the direct marketing communication you no longer wish to receive.

Who do we disclose your personal information to?

We do not sell or share or otherwise disclose your personal information to any third party other than:

• To entities who assist us in providing TCSF products and services, managing our newsletter, surveys, events and promotions, contractors, data storage and management companies, and shipping or transport companies; and

• Where required by law, or to government and enforcement agencies or individuals appointed by a government responsible for investigating and resolving disputes or complaints concerning TCSF products;

• Some of the advertisements you may see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

 
How do we hold your personal information and keep it secure?
 
We hold your personal information in a combination of electronic and hard copy files. We may store your personal information with a third-party data storage provider.

Where we provide your personal information to third party service providers, we require them to keep it secure and only use or disclose it for the purpose for which it was provided.

Please contact us immediately if you become aware or have reason to believe there has been any unauthorized use of your personal information that we hold.

How to contact us

Please do not hesitate to contact us if you have any questions, comments or concerns about this Privacy Policy. You have the right to tell us if you:

Do not want to be contacted in the future by us;
Would like to find out what information we have about you;
Would like a copy of the personal information which we hold about you;
If you think that any personal information we hold about you is inaccurate, incomplete, out-of-date or irrelevant and/or
Wish to report any breaches of this Privacy Policy.

Please contact us via one of the following:

The Camel Soap Factory SA, 
Email: info@thecamelsoapfactorysa.co.za
Phone: +27 (0)73 850 2941 

How can you access further information about this Privacy Policy?

If you have any questions in relation to this Privacy Policy, you can contact us via either the mailing address, email or phone number listed above.